KYC not approved — how to fix it
If your verification was not approved, it’s usually due to missing information or an unreadable document.
Common reasons for failure
- Blurry or low-quality ID photo
- ID document not supported or expired
- Selfie does not match the ID
- Name mismatch between ID and registration
- Incomplete or missing steps during verification
How to fix it
- Go to Card → Complete KYC
- Restart the verification flow
- Use a well-lit environment and ensure your ID is fully visible
- Upload the original document (not a screenshot or photo of a screen)
- Ensure your selfie clearly shows your face
If KYC still fails, contact Solid Support and we will review it manually.
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