Troubleshooting
Quick solutions to the most common issues with deposits, withdrawals, card usage, KYC, Points, and app performance.
10 articles- App shows wrong balance
- Can’t activate my card
- Card payment declined
- Deposit not showing — what to check
- How to report a bug
- KYC not approved — how to fix it
- Passkey lost or new device — account access & recovery
- Why do I receive fewer soUSD than the USDC/USDT I deposit?
- Withdrawal stuck on “Pending”
- Wrong withdrawal of soUSD to an external wallet — how to get it back