When is KYC required?
KYC (identity verification) is required to order and activate the Solid Card. Crypto deposits and basic app use do not require KYC.
Who handles verification
The Solid Card is issued by one of our two card program partners, Rain or Wirex, depending on your country of residence. Your verification runs through whichever program applies to you:
Rain program: verification is handled by Rain
Wirex program: verification is handled by Sumsub, Wirex's identity verification provider
You will see the provider's name in the verification flow. The program is assigned automatically based on your country, and you cannot choose between them. The steps are broadly the same either way: a government-issued ID, a live selfie and a proof of address.
My verification was rejected. What now?
Rejection decisions are made by the verification provider, not by Solid directly. This means we are not able to override or reverse a rejection on your behalf.
Common reasons for rejection include:
Document not accepted (expired, low quality, or unsupported type)
Selfie did not match the ID document
Proof of address is from a country not supported by the card program
Proof of address does not match the country you are located in
Information mismatch
Verified but no card? Passing identity verification is the first step. The card partner then runs a final eligibility check and confirms approval separately. Your card is only confirmed once you receive the approval email from Solid. If you passed verification but cannot order a card, contact support via the in-app chat with your account email and we will check your status with the partner.
Opening a new Solid account and trying again will not work. The rejection is linked to your identity data, not your account. A new account with the same documents will produce the same result.
If you believe the rejection was an error, contact support via the in-app chat with a description of the issue and any relevant details. We can raise it with our partner on your behalf, but cannot guarantee a reversal.
I selected the wrong country of residence
If you accidentally selected the wrong country during KYC setup and have not yet submitted verification, close the flow and restart it from the Card tab. You will be able to select the correct country.
If you have already submitted with the wrong country, contact support before resubmitting. Submitting again with different information may flag your account.
My country is not supported
Card eligibility is based on your country of residence, not your nationality or the country that issued your ID. You can hold a passport from any country and still get the Solid Card, as long as you live in one of the 105 supported countries and can prove it with a proof of address (utility bill, bank statement or similar, dated within the last 3 months).
If you live in a country that is not supported, you can still use Solid for savings and yield. Only the card requires KYC and is country-restricted.
See the full list of supported countries: Where the Solid Card is available. For how the Card, Virtual Accounts, and Savings each compare by country, see Where is Solid available?