If your balance looks incorrect:
1. Refresh your session
On mobile: close and reopen the app, or pull down to refresh
On the web: hard refresh the page, log out and back in, or clear your browser cache
2. Check your Activity
Open the Activity tab and toggle between Wallet and Card, or check Recent activity in Savings. You may have:
an ongoing withdrawal
a pending deposit (the app shows its live status, from received to confirmed to credited)
a transfer that hasn't settled yet
a card deposit under $10 that went to your Wallet instead of the card (shown as Sent to Safe)
3. Confirm you're looking at the correct section
Wallet = liquid USDC (you can deposit or withdraw it)
Savings = soUSD earning automatic yield
Card (on your Wallet home screen) = balance available to spend
Your Wallet Balance at the top of the Wallet tab shows your liquid funds. Tap the total balance shown just below it to open the Balances breakdown: it shows exactly how much sits in your Wallet, Card, and Savings.
4. Total balance vs what your card can spend
The total balance adds up your Wallet, Card and Savings. Your card can only spend the Spendable amount shown on the card screen. Money in your Wallet or Savings is not used by the card, on Rain or Wirex cards, until you move it onto the card. If the total looks higher than your Spendable amount, that's expected: the difference is sitting in your Wallet or Savings.
If the balance is still inaccurate, contact Support via the in-app chat.