Solid

If your verification was not approved, it’s usually due to missing information or an unreadable document.

KYC not approved — how to fix it

Withdrawal stuck on “Pending”

Payments may be declined for several reasons.

Card payment declined

App shows wrong balance

To activate your Solid Card, you must complete all issuance steps.

Can’t activate my card

If you notice something unexpected, we want to hear from you.

How to report a bug

If you accidentally sent your soUSD out of your Solid Wallet to your own external wallet (EOA), you can still complete the withdrawal to USDC.

Wrong withdrawal of soUSD to an external wallet — how to get it back

If you made a deposit into Solid but the funds are not appearing in your Wallet, Savings, or Card, this guide will help you identify the cause and fix it.

Deposit not showing

If you lost your laptop, changed devices, or can no longer access the one you normally use, you can recover your Solid account easily and securely.

How to recover my account

When you deposit USDC or USDT into Solid, your funds are converted into soUSD.

soUSD is a yield-bearing stablecoin.That means the yield is already included in its value.

Because of…

Why do I receive fewer soUSD than the USDC/USDT I deposit?

Quick solutions to the most common issues with deposits, withdrawals, card usage, KYC, Points, and app performance.

TROUBLESHOOTING

Find answers and get help from Intercom Support and Community Experts

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