Solid

Name mismatch between ID and registration

Incomplete or missing steps during verification

- Blurry or low-quality ID photo
- ID document not supported or expired
- Selfie does not match the ID
- Name mismatch between ID and registration
- Incomplete or missing steps during verification

Use a well-lit environment and ensure your ID is fully visible

Upload the original document (not a screenshot or photo of a screen)

Ensure your selfie clearly shows your face

1. Go to <b>Card → Complete KYC</b>
2. Restart the verification flow
3. Use a well-lit environment and ensure your ID is fully visible
4. Upload the original document (not a screenshot or photo of a screen)
5. Ensure your selfie clearly shows your face

If KYC still fails, contact <b>Solid Support</b> and we will review it manually.

If your verification was not approved, it’s usually due to missing information or an unreadable document.

KYC not approved — how to fix it

Find answers and get help from Intercom Support and Community Experts

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KYC not approved — how to fix it

Common reasons for failure

How to fix it