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Can’t activate my card

To activate your Solid Card, complete identity verification. Here's what to check if activation is stuck.

Check the following:

In the new Solid app, your card is on the Wallet home screen and activation works like this:

  1. Verify your identity (identity document + live selfie, about 2 minutes)

  2. Your free virtual card is activated

  3. Fund your wallet to start spending

There is no separate card order step, and no deposit is required to activate the card. If verification or activation is stuck, reach out and we'll help activate manually.

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