Solid

Welcome to Solid support. This page points you to the right answer fast. Pick the topic that matches what you need, and if you cannot find it, open the chat and our team will jump in.

Deposits arrive in your Wallet first, then you move them to Savings to start earning. If a deposit is not showing, start here: <a href="https://support.solid.xyz/en/articles/12913308-deposit-not-showing-what-to-check">Deposit not showing, what to check</a>. New to depositing? See <a href="https://support.solid.xyz/en/articles/12898856-deposit-usdc-usdt-into-solid">Deposit USDC/USDT into Solid</a>.

KYC is needed to order the card and to deposit by card or bank transfer. Full walkthrough: <a href="https://support.solid.xyz/en/articles/12890241-how-to-complete-identity-verification-kyc">How to complete identity verification (KYC)</a>.

Getting your card: <a href="https://support.solid.xyz/en/articles/12898969-how-to-get-your-solid-visa-card">How to get your Solid Visa Card</a>

Cannot activate: <a href="https://support.solid.xyz/en/articles/12913279-can-t-activate-my-card">Can't activate my card</a>

Payment declined: <a href="https://support.solid.xyz/en/articles/12913274-card-payment-declined">Card payment declined</a>

Adding funds: <a href="https://support.solid.xyz/en/articles/13223931-how-to-deposit-money-onto-your-solid-card">How to deposit money onto your Solid Card</a>

- Getting your card: <a href="https://support.solid.xyz/en/articles/12898969-how-to-get-your-solid-visa-card">How to get your Solid Visa Card</a>
- Cannot activate: <a href="https://support.solid.xyz/en/articles/12913279-can-t-activate-my-card">Can't activate my card</a>
- Payment declined: <a href="https://support.solid.xyz/en/articles/12913274-card-payment-declined">Card payment declined</a>
- Adding funds: <a href="https://support.solid.xyz/en/articles/13223931-how-to-deposit-money-onto-your-solid-card">How to deposit money onto your Solid Card</a>

How tiers and cashback work: <a href="https://support.solid.xyz/en/articles/15587319-how-does-solid-rewards-work">How does Solid Rewards work?</a> Then <a href="https://support.solid.xyz/en/articles/15373733-how-cashback-works-and-how-to-spend-it">How cashback works and how to spend it</a>.

Receive bank transfers straight into Solid: <a href="https://support.solid.xyz/en/articles/15618144-virtual-accounts-on-solid">Virtual Accounts on Solid</a>. Check what works in your country: <a href="https://support.solid.xyz/en/articles/15578541-where-is-solid-available">Where is Solid available?</a>

Lost passkey or new device: <a href="https://support.solid.xyz/en/articles/12899067-passkey-lost-or-new-device-account-access-recovery">Passkey lost or new device</a>. Creating an account: <a href="https://support.solid.xyz/en/articles/12890221-how-to-create-a-solid-account">How to create a Solid account</a>.

If none of the above solves it, open the chat, tap "Something else", and type your question in a sentence or two. Our team will take it from there.

Your starting point for Solid support. Quick links to deposits, verification, the card, rewards, virtual accounts, and account access.

Getting help on Solid

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Getting help on Solid

💸 Deposits

🪪 Verification (KYC)

💳 Solid Card

🎁 Rewards and cashback

🏦 Virtual accounts and availability

🔐 Account access

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