Solid supports multiple deposit methods, each with different steps and requirements.
Below is everything to check.
1. Check the deposit method you used
Solid supports four ways to add funds:
1. Send from your crypto wallet
USDC transfer from supported networks (Ethereum, Base, Arbitrum, Polygon, Fuse)
2. Share your deposit address
Manually copy/paste or scan a QR code to receive USDC
3. Debit/Credit Card
No fees. Instant onramp using Apple Pay, Google Pay, or card
4. Bank Deposit (ACH or Wire)
Requires KYC to unlock. Free and straightforward.
If your funds are not showing, the fix depends on the method used.
2. If you deposited from a crypto wallet
Step 1 — Confirm your wallet was connected
If you used Send from your crypto wallet, make sure your external wallet was correctly connected.
You can verify or disconnect it in the deposit window:
Your connected wallet appears at the top (Ethereum))
You can also Disconnect and reconnect another one.
Step 2 — Check the network
The Deposit UI lets you choose between:
Ethereum
Polygon
Base
Arbitrum
Fuse
If you sent USDC on a different network than the one you selected, it might not show.
Step 3 — Confirm on-chain transaction
Open your external wallet or block explorer:
Ensure the transaction is successful
Ensure you sent USDC, not another token
Ensure you entered the correct deposit address from Solid
Step 4 — Minimum deposit requirement
Your deposit must be at least $10.
Anything above $10 is gasless — Solid covers your network fees.
If you sent less than $10, it may remain pending until topped up or retried.
3. If you used “Share your deposit address”
You may have:
Copied the wrong network address
Scanned a QR for a different chain
Sent a token other than USDC
Ensure that:
You transferred USDC
To the exact deposit address shown
On the chain selected (e.g., Ethereum)
In the deposit confirmation screen, you can always:
Show QR
Copy address
Share address
See APY, minimum, maximum, estimated time, and status
Status should change from Waiting for transfer → Completed
4. If you used debit/credit card
Debit/Credit Card deposits:
Are instant
Have 0% fee
Convert USD → USDC automatically
Require no blockchain interaction
Check:
You clicked Continue after entering the purchase amount
Your card payment was accepted by the onramp provider
You completed any 3D Secure verification
If the payment failed, you will not see any balance update.
5. If you used Bank Deposit (ACH / Wire)
Bank deposits require:
Completed KYC
Selecting a payment method (ACH Push or Wire)
Things to check:
You completed identity verification
You used the instructions provided in-app
Your bank accepted the transfer
You waited the typical ACH/Wire time window
Bank transfers may take longer than crypto deposits.
6. Check your Activity tab
Go to Activity to see the transaction status:
Pending
Processing
Successful
Failed
If it’s Pending, give it a few minutes depending on:
Network speed
Bank processing
Onramp provider checks
Contact Support if needed
If:
Your on-chain transaction shows as successful,
Your deposit was above $10,
The network and address were correct,
And the funds are still missing after a few minutes,
Contact Solid Support.
Please include:
Transaction hash
Network
Deposit method used
Amount sent
Screenshots if possible
We’ll investigate and credit the deposit as fast as possible.